Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.

1. How do I gather my files to send to you?
2. How do I gather my Publisher files to send to you?
3. How do I gather my Quark files to send to you?
4. How long does it take for you to complete my order?
5. What is a "proof"?
6. Why do I need to look at a proof if I've already given you everything I need to have done?
7. Do I still need to approve a proof if I bring my work in on disk?
8. How do I go about getting an estimate from you?
9. What software do you support?

1. How do I gather my files to send to you?
   
   
2. How do I gather my Publisher files to send to you?
   
   
3. How do I gather my Quark files to send to you?
   
   
4. How long does it take for you to complete my order?
   Your requirements for delivery determine how long it takes us to complete and deliver your order. It is Express Press' policy to deliver all projects when our customers need them. We operate our production facility 2 shifts and will do what ever is necessary to complete your job when you need it. If it is not possible to complete your job when you need it, we will always be up-front with you and make you aware of the situation and the time necessary to complete your project. We will then work with you to create an acceptable solution and delivery schedule.
   
   
5. What is a "proof"?
   A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
   
   On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.
   
   
6. Why do I need to look at a proof if I've already given you everything I need to have done?
   We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
   
   
7. Do I still need to approve a proof if I bring my work in on disk?
   
   
   
8. How do I go about getting an estimate from you?
   Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.
   
   
9. What software do you support?
   Mac
   Adobe Acrobat
   Adobe Illustrator
   Adobe InDesign
   Adobe Photoshop
   Dreamweaver
   Quark
   Compression: Stuffit
   
   PC
   
   Adobe Acrobat
   Adobe Illustrator
   Adobe InDesign
   Adobe Photoshop
   Dreamweaver
   Microsoft Powerpoint
   Microsoft Publisher
   Microsoft Word
   Quark
   Compression:Winzip
   
   We also accept .PDF and Postscript files for Digital and single-color offset work!